The New Role of a CIO

Sep 14th 2012 | Posted by WGroup

The Hype is Reality and the Role of the CIO is Changing. Are You Prepared?

The CIO role has been transformed. Today’s CIO is an orchestrator of IT services delivered globally; most often by a technology provider, rather than by his/her own staff. Consequently, CIO’s are becoming more skilled at managing provider relationships to ensure that value is being created for shareholders.


CIO’s are increasingly taking responsibility for the outsourced solutions that are implemented by technology providers. CIO’s are progressively concerned about the operational risk that has too often plagued “low price” outsourcing agreements. The architectural integrity of the solutions, the quality of the team doing the work and the evenhandedness of the financial arrangement are critical components of a successful outsourcing agreement. CIO’s are actively embracing this growing and important responsibility.

The primary role of the CIO has always been “business systems/process” thinking. This role is increasing in visibility and importance. CIO’s are expected to take a leadership role in leveraging technology services, trends and solutions to create shareholder value. Accordingly, CIO’s want partners, internal and external, who are innovative, responsive and experienced to leverage the capabilities of IT. CIO’s are coming to the conclusion that competitive advantage is no longer derived from Data Centers, Networks or ERP, but rather through analytics, managing the ubiquity of our computing and communications world and the opportunity to leverage unprecedented amounts of information about customers.

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