Today, shared service solutions are broader, deeper and more sophisticated than in the past. Many organizations are implementing hybrid centers combining shared service centers, development virtual operations and outsourcing to meet the needs of their internal customers. Leading shared service operations are operated like businesses, with a clear delineation of responsibilities, defined performance and success measures and even charge back mechanisms based on consumption. WGroup offers strategy and assessment services to help organizations develop an optimal shared services model.
Our Strategy Services Include:
- Shared Service Assessment
- Shared Services Strategy Development
- Shared Services Audit and Review
- Shared Services Design
- Shared Services Implementation
- Shared Services Transformation
With expertise in finance and accounting, procurement, IT, human resources, customer care, legal, and other business process areas, WGroup’s consultants average over 25 years of experience across a wide array of industries. Our consultants have run shared service operations globally. Our people have a unique blend of consulting skills enabling a rapid assessment of a client’s landscape, identification of key issues and opportunities, design or refinement of shared services plans, recommendation of tailored solutions, and achievement of business buy-in. We are experienced, fact-based, non-prescriptive, and outcomes focused. Our recommendations are grounded in driving the greatest business value for our clients.
The outcome of a Shared Services Strategy Assessment is a review of a client’s business services environment, identification of issues and new opportunities, an analysis of the pros and costs of alternative shared service delivery options, multiple recommendations, and a high-level impact evaluation highlighting potential benefits.