Shared Services Strategy
Consulting Services

Today, shared service solutions are broader, deeper and more sophisticated than in the past. Many organizations are implementing hybrid centers combining shared service centers, development virtual operations and outsourcing to meet the needs of their internal customers. Leading shared service operations are operated like businesses, with a clear delineation of responsibilities, defined performance and success measures and even charge back mechanisms based on consumption. WGroup offers strategy and assessment services to help organizations develop an optimal shared services model.

Our Strategy Services Include:

  • Shared Service Assessment
  • Shared Services Strategy Development
  • Shared Services Audit and Review
  • Shared Services Design
  • Shared Services Implementation
  • Shared Services Transformation

With expertise in finance and accounting, procurement, IT, human resources, customer care, legal, and other business process areas, WGroup’s consultants average over 25 years of experience across a wide array of industries. Our consultants have run shared service operations globally. Our people have a unique blend of consulting skills enabling a rapid assessment of a client’s landscape, identification of key issues and opportunities, design or refinement of shared services plans, recommendation of tailored solutions, and achievement of business buy-in. We are experienced, fact-based, non-prescriptive, and outcomes focused. Our recommendations are grounded in driving the greatest business value for our clients.

The outcome of a Shared Services Strategy Assessment is a review of a client’s business services environment, identification of issues and new opportunities, an analysis of the pros and costs of alternative shared service delivery options, multiple recommendations, and a high-level impact evaluation highlighting potential benefits.

Contact us to learn more about our approach.

Shared Services Transformation Consulting Services

Organizations that have an existing shared service strategy or are transforming their current shared service operations may need external support to ensure success and achievement of goals. Transformation requires detailed planning, a robust business case to track results, understanding of the risks and mitigation, market data to ensure targets are properly established, outsourcing experience (if part of the solution), a robust internal communication and change management strategy, and strong program management discipline. WGroup offers transformation services to help organizations fully implement and optimize a shared services organization.

Our Transformation Services Include:

  • Shared Services Audit and Review
  • Shared Services Design
  • Shared Services Implementation
  • Outsourcing Deal Advisory
  • Change Management
  • Governance Model Development
  • Chargeback Model Development
  • Organizational Model Development
  • Process Design and Implementation
  • Interim Executive Management

With expertise in finance and accounting, procurement, IT, human resources, customer care, legal, and other business process areas, WGroup’s consultants average over 25 years of experience across a wide array of industries. Our consultants have run shared service operations globally. Our people have a unique blend of consulting skills enabling a rapid assessment of a client’s landscape, identification of key issues and opportunities, design or refinement of shared services plans, recommendation of solutions tailored for your environment and achievement of business buy-in. We are experienced, fact-based, non-prescriptive, and outcomes focused. Our recommendations are grounded in driving the greatest business value for our clients.

WGroup is highly experienced in creating, expanding, refining, and redefining shared services operations. From focused projects through comprehensive implementation and transformation efforts, WGroup brings a unique perspective to support all types of shared service execution requirements.

Contact us to learn more about our approach.