As the operational landscape shifts towards organizing the enterprise as a service, the importance of optimizing run costs has become increasingly crucial. IT and business leaders are tasked with identifying core competencies, determining activities that must be internally controlled, and recognizing work that can be executed more efficiently by external suppliers due to its commoditized nature.
Optimizing run costs involves a careful evaluation of what tasks should be undertaken, where they should be executed, and who should be responsible. Often, these considerations lead IT and business leaders to explore outsourcing options, such as managed services, staff augmentation, or shared services, aiming for improved service delivery with enhanced quality, speed, and cost-effectiveness.
Thinkwgroup specializes in advising clients on sourcing evaluations, transactions, and renewals. Our approach focuses not only on achieving cost efficiencies but also on modernizing and transforming the service delivery model to enhance agility and speed in IT-enabled business processes. Through a transformational approach, we have delivered substantial cost savings to clients, averaging 49%. These savings result from fostering collaboration between clients and suppliers, focusing on altering work processes and eliminating unnecessary workloads rather than merely negotiating lower prices.
The success of any sourcing strategy relies on foundational elements, and our experienced team excels in various aspects of sourcing, including strategy development, vendor evaluation, selection, contracting, negotiation, transition management, supplier governance, and vendor management. Our executive-level consultants bring competencies such as strategic thinking, execution capabilities, deep industry knowledge, operational leadership, international experience, cultural adaptability, and a reliance on live deal data.
Our methodology is deliberate, meticulous, rigorous, and collaborative. We leverage data and insights from live deals, avoiding reliance on surveys or secondary research. We base our findings on rich data, cues from Thinkwgroup-led deals, and practical know-how on evolving technologies, process automation, and AI solutions.
We provide realistic and referenceable outcomes, backing our strategy and business case recommendations with execution support throughout the full life cycle of sourcing, including request for proposal to contract, contract renewals, and internal shared service functions. Our focus areas encompass various aspects, such as business process outsourcing (BPO), infrastructure service delivery, help desk, service desk, end-user services, application maintenance and support, application development, network and telecommunications management, managed services, shared services, and contract health check and benchmarking.