There are a myriad of options in the structure, organization, and delivery of finance and accounting, procurement, IT, human resources, customer care, legal, and other business processes. Executives frequently ask if these services should be delivered locally, centrally through shared services, or via an outsourced model. However, understanding the relative risks, costs, and process improvements of these options may be difficult. WGroup offers business process assessment services to help organizations analyze alternative service delivery models for key business processes areas.
Our Audit and Assessment Services Include:
- Initial Process Assessment
- Base Case Development
- Improvement Opportunity Identification
- Alternative Model Evaluation
- Implementation Roadmap Development
WGroup’s consultants average over 25 years of experience across a wide array of industries. Our consultants have run shared service operations globally. Our people have a unique blend of consulting skills enabling; a rapid assessment of a client’s landscape, identification of key issues and opportunities, design or refinement of IT and/or business process transformation plans, recommendation of solutions tailored for your environment and achievement of business buy-in. We are experienced, fact-based, non-prescriptive, and outcomes focused. Our recommendations are grounded in driving the greatest business value for our clients.
The outcome of an IT or Business Process Assessment is a qualitative and quantitative review of current service delivery, identification of issues and new opportunities, analysis of the pros and cons of alternative service delivery models, and a detailed evaluation highlighting potential benefits.