Case Study

Modernizing End User Services

Discover 13 ways to improve user experience, cut costs, and boost service levels

How does one transform end user service (EUS) delivery and significantly cut costs? One insurance provider did just that by implementing EUS best practices and negotiating better contracts.

Download this paper to learn:

  • How a leading insurer developed a new solution that costs 39% less than before
  • Thirteen ways to achieve best-in-class EUS functions, including automation and predictive analytics
  • How to avoid the watermelon-effect trap and implement services that truly meet the needs of the business

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