Tony Ross has over 30 years’ experience in IT operations, sourcing, and infrastructure transformations. He is a subject matter expert in data center transition and transformation programs and has the deep technical experience necessary to negotiate with 3rd party outsourcing vendors in the creation, restructuring, or transformation of outsourcing contracts. Throughout his career, he has focused on assisting clients to derive value from IT, and has helped numerous clients to improve service capability while capitalizing on opportunities to reduce IT spend and better achieve business results. Tony has deep expertise in the P&C Insurance, Financial Services, Third Party Logistics, and Retail industries.
Prior to WGroup, Tony spent over 18 years with increasing levels of responsibilities at IBM Global Technology Services (GTS). In his most recent role, Tony was a Services Director in the Financial Services Sector and Industrial Strategic Outsourcing Sector. Previously, as Senior Global Project Executive, Tony was brought in to lead transformation and remediation initiatives for at-risk IBM accounts. Through his efforts to improve the service delivery model, restructure outsourcing governance, and reduce the cost of service delivery, issue logs were completely eliminated and dissatisfied customers were turned referenceable. Tony has extensive expertise in assessing and correcting service provider delivery and customer satisfaction concerns for both long term outsourced clients and clients with troubled outsourcing relationships.
Previous to Tony’s tenure at IBM, he worked at FedEx/Roadway Logistics Services (ROLS) in Leiden, Holland as Director of Logistics Engineering and IT Services. In this role, he was responsible for route engineering and algorithms to calculate efficient and profitable truck routing, and managing the IT functions and capability that provided the compute resources necessary to support the logistics engineers and mathematicians.
Prior to FedEx, Tony held various roles as an IT Consultant and Project Manager in Johannesburg, South Africa, and Vienna, Austria.
Tony earned his BSc Eng. from Imperial College, London and his MBA - University of Cape Town in South Africa.