Steven J. Coper

Steven_Coper

Steven J. Coper

Managing Principal

With a pragmatic approach to problem solving, Steve Coper enables his clients to quickly implement and benefit from his recommendations. A Managing Principal of WGroup, he has over 30 years of senior IT management and consulting experience. Steve specializes in transforming IT organizations, IT sourcing strategy, contract development, and negotiations.

In his work with global Fortune 500 companies, Steve uses his extensive expertise in IT Transformations - organizational effectiveness and governance, service-delivery processes, program and portfolio management, and merger-and-acquisition IT integration. He advises clients with diverse focuses ranging from gaming, hospitality, and beverages to financial services, pharmaceuticals, and packaging. Steve has led teams that analyzed IT delivery processes, modeled IT costs, benchmarked results to industry data, developed organization and sourcing options, and provided recommendations for improvement and sourcing to both company executives and board of directors.

Here are a few examples of the results Steve gets:

  • He led the renegotiation of a large government defense contractor’s existing 10-year, IT outsourcing agreement (in year three) valued over $2 billion. Steve jointly worked with the client and service provider, addressing all key service delivery, service level, pricing, and governance issues, resulting in a new contract with savings exceeding 25%.
  • Steve developed IT-outsourcing agreements and schedules for a large property and casualty insurer and a media client. Working in collaboration with the companies’ sourcing providers, he negotiated multi-year $175 and $90 million contracts, reducing costs by 25 and 30% respectively.
  • For a global technology manufacturer, Steve led an analysis and renegotiation of an existing 12-year outsourcing relationship and other key service contracts valued at over $700 million annually. Developing a new sourcing strategy, Steve worked with the client’s IT leadership team to address all service, processes, pricing and governance issues. The result was a new multi-vendor set of contract relationships with cost savings that exceeded 50%.
  • As an interim CEO/CIO of an online promotions technology company and Head of Infrastructure at a Financial Services upstart, Steve developed new business and IT strategies to redefine the company environments. He restructured the organizations, implemented new management processes, reduced monthly operational costs by 35-40%, and led the organizational changes while maintaining high employee morale.

Prior to joining WGroup, Steve was a consultant with aligne, Inc., where he strategized and solved IT and business management problems for Fortune 500 clients. As a project executive with IBM Global Services, he managed several long-term, client-sourcing contracts valued at up to $1 billion and was the executive P&L owner for three long-term contracts, managing IT infrastructure, network, applications development, service desk, and program office.

Steve earned an MBA from La Salle University and a BBA in computer science from Temple University. While at IBM, he attended the Harvard University and Thunderbird Graduate School of International Management Executive Development Programs. Steve is a Certified Project Management Professional of the Project Management Institute (PMI) and is certified in ITIL Foundation.

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