Jon Strong is an accomplished executive with experience in consulting, management and information technology, having devoted 35 years to strategy, re-engineering, development and optimization of operations. He has exceptional strengths in analysis, project and program planning and management, and the delivery of technology-based business solutions. He has extensive experience orchestrating complex programs involving multiple vendors and providers, yielding cohesive world class solutions. Jon has been in virtually every role in Information Technology, from programmer/analyst through architect, database administrator, PMO director, CTO and CIO, and has also built and led consulting organizations for some of the largest professional services firms.
Jon has delivered custom consulting and technology solutions to numerous financial services clients on Wall Street, and in Tokyo, London and Hong Kong, and also to health care services firms, and clients in telecommunications, online media and entertainment, state government and other industries, delivering dozens of successful mission-critical outcomes.
Having consulted to each of these companies several times in prior years, Jon was tapped to assist Standard & Poor’s Index Services and Citibank when they needed to evaluate the technology, analytic methodologies and business operations behind their global equity indices, as well as advise in planning a multi-year merger of the services.
When S&P Ratings Services had to bring global operations and technology into compliance with a new Dodd-Frank / SEC regulation impacting all ratings agencies, Jon worked with the Chief Compliance Officer and the head of Structured Finance Ratings and their staffs to lead the planning, coordinate all aspects of the program, and own responsibility for achieving global compliance. Jon coordinated the work of several domestic teams, dozens of international offices, hundreds of employees globally, and half a dozen 3rd party vendors. With more than $2 billion in annual business at stake, Jon’s teams beat the deadline, came in under budget and made it possible for ratings operations to continue without interruption.
Jon has worked with client CFO’s and CIO’s, leading such efforts as the design and creation of a Nikkei earnings estimate system and processes used to support the trading and brokerage work performed by the Tokyo division of a global investment bank, the design and creation of a national information and reporting infrastructure for one of the world’s largest building materials companies, the evaluation of the entire US information technology organization of a major European bank and development of a multi-year roadmap for improvement, and development of the IT and business reengineering portion of the Governor’s Transition Report for the State of New Jersey.
As interim CTO for a technology based healthcare services firm, Jon led transformation of the entire back office, creating a new software development team, architecture and operational processes. The new model modernizes the company’s entire product line, preparing the company for the coming decade, new platforms, regulatory issues and competitive challenges.
Jon was CTO for a NASDAQ-traded financial services firm, building an entirely new technology organization and operation that allowed the company to scale its business more than an order of magnitude while continuing to support current customers. Like most of the projects and programs Jon has led, this involved extensive negotiation, management and coordination of millions of dollars in complex services from multiple vendors globally, in this case in the U.S., Canada, India and Jordan. Jon’s experience in vendor management has been leveraged many times to assist clients in developing or improving their own enterprise wide approaches to outsourcing and vendor management, making it feasible for clients to manage such services as strategic investments rather than cost centers.
Jon was Director of Management Consulting for DMR Group, a global IT management consulting firm, where he ran the New York office, supervised all contract negotiation and contracts as well as service delivery. While there, he led the development of a $25 million plan to assist a top pharmaceutical firm in the development of their first comprehensive New Drug Application system spanning the entire drug life cycle.
As Regional Director for CAP Gemini, Jon created the northeast PMO and rolled out a new program management methodology, hired, certified and supervised 35 project managers, and owned responsibility for all estimates, proposals, contracts and service delivery in the region. Jon’s team created a $40 million professional services practice in 18 months, improving client retention and service efficiency, doubling the profit margin and preparing the firm for merger with one of the “big eight” audit and consulting firms.
Jon consulted to the Vice Chairman of a major regional bank, leading the creation of a new executive information and credit portfolio risk management system and program, identifying, by the bank’s own assessment, more than $150 million in avoidable bad credit loss over a two year period.
As IT manager for RCA’s corporate controller, Jon designed and supervised implementation of the company’s first global performance reporting, business intelligence and executive information systems along with the underlying enterprise architecture, as well as more than a dozen major applications for the other 30 divisions of the company worldwide. Jon led global rollout of the new systems and operational procedures, which were later adopted by GE, sold to Cognos, and evolved into a major Cognos product line marketed to this day by IBM.
Jon holds an MBA in management and finance from Drexel University, a Masters in Psychoanalysis from the Philadelphia School of Psychoanalysis and a Bachelors in Psychology from the University of Pennsylvania where he was named, “Benjamin Franklin National Scholar”.