Brad Friedman brings over 30 years of IT experience with significant concentration in IT infrastructure, sourcing, vendor management, procurement, security, cloud, and financial management. He has established a record of successfully developing, executing and implementing IT strategies and tactical initiatives across all the disciplines within the IT organization. In addition to a broad understanding of IT operations, Brad has specialized expertise within the retail, manufacturing, and apparel industries. As Principal at WGroup, Brad focuses on designing and implementing practical approaches to complex IT challenges. Brad is passionate about transforming the operating model between IT and external vendors, and has authored numerous white papers and blogs on the topic.
Recently, Brad led several engagements including an assessment at a private equity portfolio company where he identified and presented recommendations surrounding infrastructure sourcing, transformation, and consolidation opportunities across several of the portfolio companies. At a top 5 healthcare provider, Brad developed a full service delivery cost model that outlined the true cost of the internal IT service delivery, compared this cost to market pricing, identified areas for cost improvement, and developed a roadmap to capture those savings. Most recently, Brad completed an IT VMO analysis and a financial model that consolidated IT service providers, removed excess software licensing costs, institute a contract and vendor management framework, and reduce the IT payroll costs by over 20% while improving service levels.
Prior to WGroup Brad held a variety of roles at Burlington Coat Factory including CIO, Vice President of IT Infrastructure and Business Support, and Vice President of Information Services. As CIO, Brad was responsible for driving change in the IT organization as the company transformed from a public to private company, following the acquisition by Bain Capital. In addition to Brad’s focus on vendor governance, “right sourcing”, and IT service management, he established the IT framework to support aggressive growth plans for the business. He outlined and implemented a new focus operating model with business unit leadership and drove throughout the IT organization to add business value in new ways.
In his role as VP of IT Infrastructure and Business Support at Burlington Coat Factory, Brad led over 125 technology professionals in the administration and support of Burlington’s enterprise applications and systems. Brad held responsibility for managing all IT outsourcing relationships, establishing Burlington’s vendor governance, risk, and compliance programs, managing IT budgets, plans, and forecasts in excess of $60 million annually, and directing numerous transformational efforts including Burlington’s telecommunication infrastructure saving $1 million on an annual spend of $4 million while increasing capacity and availability. Brad instituted enterprise portfolio management practices, building a robust computing environment that included systems, databases, networks, computer operations, security and compliance, IT procurement, and customer support. As Vice President for Information Services, Brad managed a 250-person geographically dispersed team focused on applications development, outsourcing relationships, systems services, business process re-engineering, project management, data center operations, and technical support. He implemented the first store value card and gift card program within Burlington Coat Factory.
Prior to Burlington Coat Factory, Brad was the Director of Technology for Sara Lee Intimate Apparel. In this role, Brad led the migration of the mainframe environment to an Oracle based open systems solution. At Sara Lee, Brad directed the development and support of all systems, network, and IT related customer support services controlling the capital and expense budget with $0 variance each year. In this role, Brad was responsible for all IT related purchases, maintenance, and contract negotiations for Playtex Apparel.
Brad received his B.S degree in Computer Science from the University of Pittsburgh. He was recognized as one of the top 40 rising stars in retail technology under 40 by Chain Store Age (2004), and has served on numerous customer advisory boards for various technology businesses.