Nov 21st 2017 | By Jeff Vail
An open letter from CEO Jeff Vail to WGroup clients, employees, and peers about how WGroup is doing, and where the firm is heading
Nov 15th 2017 | By Domenic Colasante
For M&A to be successful, a good technology integration plan is vital. Between 70%-90% of M&As fail for one reason or another, and when it comes to IT integration, most complications boil down to the fact that companies often implement technologies in vastly different ways. But how do you develop a good technology integration plan?
Nov 7th 2017 | By Domenic Colasante
It all boils down to one question: What is IT’s role in business today? Industries are being disrupted at alarming rates, and companies cannot afford to ignore the possibility that theirs will be next. Businesses will have to evolve and adapt to defend against its technology-driven competitors, and in turn become the tech-driven competitor in its market.
Nov 6th 2017 | By Jeff Vail
CIO Review magazine recently named WGroup to their 2017 list of “20 Most Promising IT Service Management Solution Providers”. The panelists believed our focus on run optimization was exceptional among consulting firms, and that our data-driven, business-first perspective on optimizing IT was essential to elevating the maturity of service delivery and service management within organizations.
Nov 6th 2017 | By Domenic Colasante
For IT organizations, modernizing end user services (EUS) is vitally important for digital transformation. WGroup shares what best-in-class EUS looks like with 13 strategies to transform end user service delivery, spanning help desks, service desks, and BYOD strategies.
Jun 1st 2017 | By Alan Rouse
To begin taking advantage of the many benefits of shared services, companies must understand the challenges associated with transformation. It is important to validate that the strategy will provide business value and not introduce additional complexity. This requires a thorough understanding of the organization’s needs and the systems and processes necessary to implement them.
May 30th 2017 | By Domenic Colasante
WGroup has been working since 2004 to deliver effective technology management consulting to firms all over the world. Our data-driven, business-first approach to outsourcing has allowed companies to reduce costs, increase productivity, and maximize profitability. Our team’s extensive experience working in IT, business process management, and outsourcing allows us to offer a comprehensive view of the outsourcing landscape and provide our clients with the tools they need to succeed.
May 24th 2017 | By Jeff Vail
Mark Twain said, “to stand still is to fall behind,” and that witticism is more accurate than ever. In today’s ultra-competitive environment, no business can afford stagnation, especially in IT. Technology is the backbone of the digital business, and the digital business demands continuous improvement and innovation. If you rely on managed services providers (MSPs) to deliver IT services, then they share this challenge with you. Yet, all too often these providers are not pulling their weight.
May 12th 2017 | By Tony Ioele
As the costs of foreign labor and political pressure against offshoring increase, many companies are seeing declining benefits to labor arbitrage. New regulatory pressures are also making it more difficult to hire foreign workers to work locally. H1-B visa expediting is being halted and it is likely that there will be a lowering of the cap on total H1-B visas issued. These two factors are leading to a rapid increase in competition with many companies looking for new opportunities to control costs and deliver better products and services to their customers.
May 8th 2017 | By Rich Carroll
IT can always use more money to build better systems, increase reliability, improve speed, and deliver new features. However, many companies see IT as a major cost center and many IT leaders don’t do enough to prove the business value of their work. This creates a dynamic in which getting approval for the IT budget becomes extremely challenging. Some CFOs will balk at any increase in budget and look for every way to cut costs, even at the expense of system reliability and performance.