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The Journal

Strategies to Transform End User Services as the Centerpiece of ITSM

End user services are constantly evolving to address important items such as mobility, BYOD, virtualization and service component standardization. Aligning End user services to meet the evolving requirements generated by social, mobile,…

Strategy Briefs

Multi-Supplier Governance

As CIOs turn to multiple suppliers to drive down prices and obtain best-in-class services, they would need to redefine their supplier governance to extract the promised value from this more complex ecosystem